The human side of dispute resolution

“There’s a difference between selling a house and the experience of selling a house. If you want to be recommended by a client to their friends and contacts, the customer experience is so important.” 

 

Law was not always Asit’s primary ambition. His A-levels were chosen with the intention of studying dentistry, before a final year epiphany that he might not want to spend his entire life peering into people’s mouths. A re-evaluation led to his pursuit of a law degree. While studying, he discovered a love for the field that stemmed from the opportunity to help people. 

 

“That was the aspect that drew me in. At university, I worked in housing advice centres, helping other students and members of the public, and enjoyed that. Now, I help people and businesses. When they call me, they’re often a little bit frantic because they’ve been threatened, or they’re owed money or at their wits’ end. They are vulnerable and need some assistance. 

 

“For me, a 10-minute call is just another 10-minute call, but to them, it will be the culmination of sleepless nights and anxiety. If I can help them without expecting anything in return, I will have made a friend and become someone’s trusted advisor – that is what it’s about for me.” 

 

Chess grandmasters are often believed to be thinking 10 moves ahead, when in reality, they’ve just gathered so much experience that they’ve seen everything before and know what to do. For Asit, despite his wealth of experience, he’s careful not to let it push him towards a “one size fits all” methodology. Instead, he’s careful to tailor his approach to each individual case. 

 

“Sometimes it’s about outcome, sometimes it’s about the client’s motivation. Does the client need a financial result, or do they just want to be proved right? Sometimes they want a quick resolution for cost reasons and will take a deal just to put the situation behind them. Every case is different.” 

 

From Niche Magazine, October - December 2024